CANCELLATION PRIOR TO SHIPMENT

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at chiayuenpeng@gmail.com or WhatsApp us at +6019-2151668.

Once the cancellation request is received, a full refund/partial will be initiated. We would advise a cancellation request within 12 hours upon your order submission for a cancellation prior to goods shipment.

RETURN POLICY

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

You are responsible for the cost and risk of returning the goods to us. You should send to our following address:

INFINITE MUTUAL SDN. BHD.

Contact: +6019-2151668

Business address: 29, Jalan Angsana 2, Bandar Botanic, 41200 Klang, Selangor, Malaysia.

Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.

Only items that have been purchased directly from INFINITE MUTUAL SDN. BHD. can be eligible for a return.

Any INFINITE MUTUAL SDN. BHD. product purchased through other retailers is not eligible for this policy and must be in accordance with the respective retailers’ returns and refunds policy.

Goods are eligible for a return if the following are applied:

– Incorrect:

The item is not the item you ordered. Wrong size or the color is different from what is indicated on the order summary, or there are missing items inside the packaging.

– Damaged:

The items are found to be damaged upon receipt. Items have been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete INFINITE MUTUAL SDN. BHD. product.

Returned items must meet the following requirements:

–        The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).

–        You have proof of purchase (order invoice number and receipt).

–        Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.

–        Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivered.

Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.

We reserve the right to reject any cancellation, refund that is deemed unfit or unreasonable.

REFUND POLICY

Your full refund/partial will be issued once we have received and examined the returned goods at our return centre. Once the returned goods fulfil our return policy, the full refund/partial will be initiated. The method of refund will be processed depending on your original payment/manual transfer method:

–        Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.

–        Credit card refunds services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.

SHIPPING POLICY

Shipping Address

We will only ship to addresses provided in the billing address or shipping address provided during your purchase.

Please ensure correct addresses and reachable phone numbers are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address being provided and goods are returned to us.

All re-delivery of goods to you will be charged for associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

If you have any request for change of shipping address, please email us at chiayuenpeng@gmail.com or WhatsApp us at +6019-2151668 within 12 hours upon your order submission.

If a request for change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time

It typically takes between 2-5 working days for ready stock or 7-10 working days for pre-order items (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number

Once goods leave our warehouse and are picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.